Government through the Electricity Regulatory Authority (ERA) has started investigating power distributor Umeme limited on allegations that some of its clients on prepaid vending electricity system, Yaka received less units than expected in March and April this year.
ERA says the investigation follows complaints from several electricity consumers who allegedly received less energy units compared to what is expected based on the approved tariff structure.
“We have received complaints from electricity consumers about unexpected deductions from prepaid Yaka vended amounts in March and April 2021 by Umeme limited. We direct Umeme to stop unauthorized Yaka deductions,” the letter, a copy of which has been seen by this publication, reads.
Umeme’s uncommunicated action has left consumers with less energy units compared to what is expected based on the approved tariff structure, the statement signed by ERA director communications, Mr Julius Wandera, adds.
According to ERA, by adjusting monthly lifeline units and imposing fixed recoverable amounts on consumers, Umeme is implementing a tariff structure different from that approved by the regulator and is in violation of the Electricity Act 1999.