KAMPALA: Non-Revenue Water (NRW) remains a persistent challenge plaguing the operational efficiency of the Kampala Water (KW) region, requiring sustained and coordinated efforts to mitigate its impact. The region which still holds the highest percentage of NRW in the National Water and Sewerage Corporation (NWSC), has however sought a number of approaches to address this issue, recognizing the complexity of the problem and the necessity for a comprehensive strategy.
The region has tapped into the aspect of stakeholder sensitization and staff training as one of the fundamental pillars which involves equipping its staff with the necessary knowledge and skills to combat NRW effectively. Through targeted educational programs and training sessions, employees are empowered to identify and address the major causes of NRW, ranging from illegal connections to leakages.
Then there is the creation of “Specialized Units”. In addition to education and training, KW has established specialized units dedicated to tackling specific aspects of NRW, such as illegal water connections. These units serve as frontline defenders against NRW, employing advanced techniques and technologies to detect and deter illicit activities.
Now despite these efforts, challenges persist, notably instances of negligence and irresponsibility among some staff members. Cases where assigned tasks are left incomplete or inadequately addressed due to jurisdictional disputes or lack of follow-up call for improved accountability and collaboration within the organization. It is imperative to note that addressing these challenges requires a collective commitment to upholding standards of professionalism and diligence.
A critical aspect of addressing NRW lies in the diligent oversight and follow-up conducted by supervisors. It is imperative for supervisors to monitor and evaluate the progress of assigned tasks, ensuring that they are completed efficiently and effectively. By fostering a culture of accountability and responsibility, supervisors in a way significantly aid in driving organizational performance and mitigating the impact of NRW.
At its core, combating NRW requires a collective effort and a shared sense of ownership among all stakeholders. Each staff member must recognize their role in contributing to the success of the organization and strive to excel in their respective duties. By working together with determination and dedication, employees can make meaningful strides towards overcoming the challenges posed by NRW and fostering the region’s development.
Looking Ahead; as we navigate the complexities of combating NRW, let us remain steadfast in our commitment to excellence and collaboration. Together, we can overcome this challenge and emerge stronger, contributing to the growth and prosperity of the Kampala Water region. We ought to seize the opportunity to unite in our efforts, harness our collective talents, and resources to elevate the region.
